This policy explains how Andiova collects, uses, stores, and protects information when you use our website, WhatsApp assistant, storefront, inventory, automation, and business management tools.
Effective date: 2026
Andiova provides WhatsApp-first business management tools that help businesses create storefronts, manage inventory, generate payment links, track sales, understand customers, and automate customer conversations.
This Privacy Policy explains how we collect, use, store, and protect information when you use our website, WhatsApp assistant, storefront tools, automation systems, or related services.
We may collect information you provide directly when using Andiova, including your name, business name, phone number, email address, business category, products, services, prices, inventory details, and other information needed to create or manage your business tools.
We may also collect information from your interactions with the WhatsApp assistant, such as messages, selected actions, support requests, and business setup details.
When you create a storefront or manage inventory, we may collect product names, descriptions, prices, images, stock quantities, availability status, categories, and related business details.
This information is used to help generate storefronts, manage stock, organize product records, and provide business management features.
Depending on how you use the platform, Andiova may process customer-related information such as customer names, contact details, order history, inquiries, purchase activity, and repeat customer records.
This information may be used to help businesses understand top customers, track customer activity, manage orders, and improve sales follow-up.
Andiova may help businesses generate or share payment links through third-party payment providers.
We do not claim to store full card details or sensitive banking credentials unless clearly stated by an approved payment provider. Payment processing is handled by the relevant third-party provider, subject to their own privacy policies and terms.
We use collected information to provide and improve Andiova services, create storefronts, manage inventory, generate business records, support automation, provide customer insights, respond to support requests, and improve user experience.
We may also use information to communicate with users, send service updates, troubleshoot issues, prevent misuse, and improve product features.
Andiova may operate through WhatsApp and may rely on third-party tools, hosting providers, analytics tools, payment providers, and automation services.
Your use of WhatsApp is also subject to WhatsApp and Meta policies. Third-party services may collect and process information according to their own privacy policies.
We take reasonable steps to protect information from unauthorized access, misuse, loss, or disclosure.
However, no digital service can guarantee complete security. Users are responsible for protecting access to their WhatsApp account, devices, passwords, and business tools.
We do not sell personal information to advertisers.
We may share information with trusted service providers only when necessary to operate Andiova, process payments, provide hosting, improve services, respond to legal obligations, or protect the rights and safety of users and the platform.
Users are responsible for ensuring that business details, product information, customer data, prices, stock levels, and payment information submitted to Andiova are accurate and lawful.
Users should not submit sensitive personal information unless it is required for the service and they have the right to provide it.
Our website may use cookies or similar technologies to improve performance, understand usage, and enhance user experience.
Users may be able to disable cookies through their browser settings, but some website features may not function properly without them.
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, prevent misuse, and improve Andiova.
Users may request deletion or correction of certain information by contacting us.
Depending on applicable laws, users may have the right to access, correct, update, or request deletion of their personal information.
To make a request, contact us through the contact details provided on this website.
We may update this Privacy Policy from time to time. When we make changes, we may update the effective date on this page.
Continued use of Andiova after updates means you accept the revised policy.
If you have questions about this Privacy Policy or how your information is handled, please contact Andiova through our website or WhatsApp channel.